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Adaptedmind - Stay away from this service!

I wish I would have done my research before paying because it appears this is a common problem with this company. I paid for a math subscription for my daughter for over the summer and canceled my account around August/September when school started. I discovered in December they are still charging me even though my account is deactivated. When I contacted customer service they said they didn't know why I was still being charged and they would refund my money and send an escalated complaint to the billing department. That was on Dec. 26. Haven't received a refund and haven't heard from them since then. I submitted a complaint with the Better Business Bureau and also plan to file fraud charges. Customers need to fight back against places like this.
2.8
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Advertised vs Delivered
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I liked
  • Educational services were good
I didn't like
  • Continuing to be billed after canceling account
#1444583
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Adaptedmind - Stop emailing me plz

Hi it’s Zahra I’m in nit happy because I hate when u guys email me and I want to cancel my account because u guys r selfish and mean and stupid so stop emailing me. Thank you!!!! Zahra
5.0
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Customer service
#1440254
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Adaptedmind - Want let me cancel unless i call my bank

the month is almost over i my kids didnt like it and when i try to get to customer service icant reach them
#1424168
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If i had know that it was as difficult to cancel the subscription i would never have tried it. I tryed to do the steps on your web site....but was unable to find the button it told me to click. And just after trying to do so your company charged me $29.95 My...
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1.1
#1417663
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Adaptedmind - Need to cancel

Was done in error by my daughter
#1390371
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Adaptedmind - Kids started a membership without permission

I would like a refund because i didn't set up this account one of my kids did without me knowing
1.0
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
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Scholarship, Grants and Programs
Staff
Value for money
Website
#1389709
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Adaptedmind - Cancelled and they toke 20.00 out if my account right after!

This was not working for my daughters so I cancelled. This company had the nerve to take money out of my bank account right after! How is this ok? I am very upset they did this! I want my money back!
#1388662
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Adaptedmind - Monthly charge membership

They charge me a membership for 19.95 and I remember I cancel my membership like 5 months ago ,, I yust want my money back thanks..
2.0
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Website
#1386157
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Adaptedmind - Scammed by this

You guys scammed my credit card.. I have never applied for this besides all my kids are in college and on own.. Would like my money back. People this is a scam!!
1.0
Details
Customer service
#1384687
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I just saw a $30 charge to Adapted Mind. I never signed up for this program. Can you check to see how I am getting charged and cancel any future charges and credit what you charged me this past month. There are also other charges that occurred in the past that I would...
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#1379833
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